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Q: Where are JDL’s services provided?
A: Services can take place anywhere that has an electrical outlet, water hose spigot, and a sufficiently
open work area. Our services are most often performed at our customers' homes.
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Q: How long do your services take?
A: The length of our services depend largely on the size and condition of your vehicle, but they usually
take approximately 2.5 - 3 hours for Sedans and 2 Row SUVs and 3 - 4 hours for 3 Row SUVs and
trucks.
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Q: What do customers need to provide?
A: Our team will need access to an electrical outlet, water hose spigot, and sufficiently open work
area. We also ask that you remove all of your personal items from your vehicle before we arrive.
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Q: What occurs during a detailing appointment?
A: During a detailing appointment our technicians will thoroughly clean, rejuvenate, and protect both
the interior and exterior of the vehicle, leaving it looking, smelling, and feeling brand new.
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Q: What are the benefits of getting a car detailed?
A: Investing in regular car detailing improves the appearance and condition of your vehicle. It also
provides long-term benefits in terms of protection, preservation, and resale value. And, as we often
say: clean car…calm mind.
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Q: How often should a car be detailed?
A: The amount of wear and tear a vehicle endures dictates how often it should be detailed. JDL
recommends that you detail your vehicle at least every 6 months given the harsh New England
weather.
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Q: How do I book an appointment?
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Q: What are your hours?
A: In March, April, September, and October, JDL is open on Fridays 1-5 pm and Saturdays and Sundays 8
am-5 pm. From May through August, JDL is open every day of the week (Monday - Sunday) from 8 am-8
pm.
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Q: What form of payment does JDL accept and when is payment due?
A: JDL accepts cash, Venmo, and checks (made payable to “JDL Auto Detailing”). Payment is generally due
at the time the services are completed, per JDL’s Terms and Conditions.
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Q: What is JDL’s position on tipping?
A: Gratuities certainly are not required. Our technicians work extremely hard, often in challenging
conditions (hot, compact spaces), so they very much appreciate being rewarded by our satisfied
customers!
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Q: What are your foul weather policies?
A: If the weather is predicted before the appointment to become inclement or becomes inclement at any
time during the appointment, JDL might reschedule the detail to the next available appointment
convenient for the customer and JDL, at no extra cost. If rescheduling is not possible, customers are
responsible to pay JDL a prorated amount for the services completed prior to being interrupted by the
adverse weather conditions.
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Q: Once an appointment is scheduled, is there a cancellation or rescheduling fee?
A: No cancellation or rescheduling fee is due so long as JDL receives at least twenty-four (24) hours’
notice. Given JDL’s need for equipment preparation, detail technician scheduling, mobilization, and
other requirements, and in order to mitigate JDL’s loss of revenue due to the scheduled time period
being unavailable to serve other JDL customers, a fee is due for less than twenty-four (24) hours’
notice. If an appointment is postponed with less than twenty-four (24) hours’ notice, the customer is
responsible for paying an additional charge of 25% of the previously quoted or standard fee to cover
some of JDL’s losses. If an appointment is canceled with less than twenty-four (24) hours’ notice and
not rescheduled, the customer must pay a cancellation charge of $100.00 to cover some of JDL’s
losses.
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Q: Where does JDL provide its mobile detailing services?
A: Our services can be booked in Rhode Island, Eastern Connecticut, and Southeastern
Massachusetts.
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Q: Are you insured?
A: Yes, JDL is fully insured.
